Common Issues and Solutions
3 min read
While using Filifly, users might encounter occasional issues. Here are some common problems and their solutions to help you troubleshoot quickly and get back to sharing your files seamlessly.
1. Trouble Accessing Files #
Problem:
You’ve received a code or link to access a shared file, but when you enter it on Filifly, the file isn’t accessible or the page says “File not found.”
Possible Causes and Solutions:
- Expired Code: Filifly’s codes are valid for only 24 hours. After this time, the file is automatically removed from the system, and the code becomes invalid.
- Solution: Make sure you’re accessing the file within the 24-hour window. If it’s expired, the sender will need to upload the file again and provide a new code.
- Incorrect Code: The code entered might be mistyped or incomplete.
- Solution: Double-check the code for any missing or incorrect digits. Ensure that the code is copied in full.
- File Has Been Deleted: The file might have been deleted before you had a chance to retrieve it.
- Solution: Contact the person who shared the file and ask them to upload it again if possible.
2. Code Not Working #
Problem:
You’ve received a code, but it doesn’t seem to work when you try to retrieve the file.
Possible Causes and Solutions:
- Code Expiration: As mentioned above, Filifly codes expire after 24 hours.
- Solution: Ask the sender to upload the file again and send you a new code.
- Incorrect Platform: If the file was shared via a chat app (e.g., WhatsApp, Telegram), ensure that you’re using the correct platform to retrieve it. Some platforms may have slight delays in processing or notification.
- Solution: Double-check that you are following the correct retrieval process for the platform the file was shared on (WhatsApp, Telegram, etc.).
3. Notifications Not Working #
Problem:
You’re not receiving notifications on WhatsApp, Telegram, Messenger, LINE, or Viber, even though you’ve set up Filifly correctly.
Possible Causes and Solutions:
- Incorrect Chat ID or User ID: To receive notifications, you need to provide your unique ID for the specific messaging platform.
- Solution: Ensure that you’ve correctly followed the steps to retrieve your Chat ID (Telegram), User ID (Messenger), or similar IDs for other platforms. Explore this guide at integrating Filifly with messaging platforms.
- Chatbot Not Started: If you’re using a chatbot integration (like with WhatsApp or Telegram), you must start the bot or initiate the chat to receive notifications.
- Solution: Open the chat with the Filifly bot, and send a message like “Hi” to initiate the chat and ensure notifications are enabled.
- Notification Permissions: Sometimes, notifications may be blocked or muted within the app or your device settings.
- Solution: Check your phone or app settings to ensure notifications for Filifly are allowed. You may need to go into the specific messaging app’s settings and enable notifications for Filifly.
- Connectivity Issues: Poor or unstable internet connectivity may prevent notifications from coming through.
- Solution: Check your internet connection. Ensure your device is connected to a stable Wi-Fi or data connection to receive real-time alerts.
4. File Upload Issues #
Problem:
You’re unable to upload files to Filifly, or the upload process is slow or gets stuck.
Possible Causes and Solutions:
- File Size Limit: Filifly supports up to 20MB per file for free users. Uploading larger files will result in an error.
- Solution: Check your file size and ensure it’s within the 20MB limit. If your file exceeds this, consider compressing it or using another platform that supports larger files.
- Internet Connection: Slow internet speeds or unstable connections can interrupt the upload process.
- Solution: Try uploading the file from a stable internet connection. If the problem persists, attempt the upload again at a different time or after troubleshooting your internet connection.
5. Unable to Retrieve Files from Multiple Devices #
Problem:
You’re trying to access the same file from multiple devices, but the code doesn’t seem to work across them.
Possible Causes and Solutions:
- Platform-Specific Codes: Sometimes, Filifly may provide codes that work across platforms but might need different configurations depending on the device or platform.
- Solution: Ensure you’re following the correct steps for each device. Some features may work differently on mobile vs desktop, so double-check your instructions.
- Session Timeouts: If you’ve tried to access a file from multiple devices in a short time frame, the session might have expired.
- Solution: Wait a few minutes and try accessing the file again after ensuring it’s within the valid timeframe.
General Tips to Avoid Common Issues #
- Keep your codes safe and don’t share them publicly: Only share your Filifly code with trusted recipients.
- Double-check file sizes and formats before uploading: This ensures smooth uploads and retrievals.
- Set reminders to download files within the 24-hour window to avoid expiration.
By following these troubleshooting steps and solutions, the most common issues with Filifly can be resolved quickly. If the problem persists, the Filifly support team is available to assist with more complex queries.
